NYC Flagship Store Director

Job Title: NYC Flagship Store Director

Location: Thom Sweeney, New York City

Reports To: Global Retail Director / Brand Founders

Employment Type: Full-time

Thom Sweeney is a modern British tailoring brand with a global presence. Blending Savile Row heritage with contemporary design, the label offers ready-to-wear, made-to-measure, and bespoke menswear. With stores in London and New York, Thom Sweeney caters to a discerning international clientele seeking elegance, craftsmanship, and personal service.

As the Store Director of Thom Sweeney’s NYC Flagship, you will be the brand’s ambassador and operational leader in one of its most prestigious locations. You will be responsible for driving store performance, ensuring exceptional client experience, and upholding the brand’s values of understated luxury and craftsmanship. This role combines leadership, commercial acumen, clienteling, and a deep understanding of high-end menswear.

• Recruit, develop, and inspire a high-performing team aligned with brand values.
• Lead by example on the shop floor, delivering exceptional client service.
• Set performance goals, provide regular coaching, and conduct performance reviews.

• Drive sales and exceed revenue targets through strategic clienteling and in-store events.
• Analyse sales reports to identify opportunities and areas for improvement.
• Implement business development strategies to grow the client base.

• Foster a culture of personalized service, craftsmanship, and discretion.
• Ensure the store maintains impeccable standards in presentation and service.
• Build lasting relationships with VIP and high-value clients, with a strong focus on retention.

• Oversee daily operations including inventory management, staffing, and compliance.
• Work closely with London HQ to ensure merchandising aligns with brand vision.
• Maintain accurate reporting and oversee all store administration.

• Represent the Thom Sweeney brand with integrity and professionalism.
• Coordinate in-store activations and support marketing efforts.
• Uphold the store as a space that reflects the brand’s aesthetic and values.

• Minimum 5 years’ experience in a senior luxury retail leadership role, ideally in menswear or tailoring.
• Proven track record of driving sales and managing high-performing teams.
• Strong understanding of clienteling and CRM in a luxury environment.
• Exceptional interpersonal and communication skills.
• Deep appreciation for tailoring, craftsmanship, and menswear style.
• Entrepreneurial mindset with attention to detail and strategic thinking.