What are the responsibilities and job description for the Showroom Manager position at Thom Sweeney?
Job Title: Showroom Manager
Location: Thom Sweeney LA Loft, Melrose Place, Los Angeles
Reports To: Retail Director
About Thom Sweeney
Thom Sweeney is a luxury menswear brand renowned for its modern tailoring, understated elegance, and craftsmanship. With showrooms in London, New York, and Los Angeles, Thom Sweeney offers a seamless experience combining ready-to-wear, made-to-measure, and bespoke collections tailored for a discerning clientele.
The LA Loft on Melrose Place serves as both a showroom and a hub for the brand’s West Coast clientele, delivering a personalized shopping experience in a contemporary and welcoming space.
Role Overview
The Showroom Manager will lead operations at the Thom Sweeney LA Loft, ensuring it operates as a premier luxury retail destination. The role is responsible for delivering exceptional client experiences, driving sales growth, maintaining operational excellence, and managing a small but dedicated team.
As the face of the Thom Sweeney brand on the West Coast, the Showroom Manager will cultivate client relationships, develop outreach strategies, and embody the brand’s ethos of timeless style and superior service.
Key Responsibilities
Client Experience & Sales
- Deliver a personalized and elevated shopping experience tailored to the needs of each client.
- Drive sales growth across ready-to-wear, made-to-measure, and bespoke categories.
- Develop and manage relationships with high-net-worth individuals and stylists.
- Host trunk shows, private appointments, and events to strengthen client engagement.
- Act as a brand ambassador, ensuring clients feel connected to the Thom Sweeney ethos.
Operations Management
- Oversee day-to-day operations of the showroom, ensuring it meets brand standards.
- Manage inventory levels and coordinate with the wider team to ensure seamless stock replenishment.
- Track and report sales performance, client data, and operational metrics.
- Liaise with Thom Sweeney’s London and New York teams to ensure alignment on strategy and execution.
Team Leadership
- Recruit, train, and manage a small team of client-facing professionals.
- Foster a culture of excellence, collaboration, and continuous improvement.
- Lead by example, mentoring the team on best practices in sales, styling, and service.
Key Requirements
- Experience: 5 years in luxury retail, showroom management, or a related field, with a proven track record in sales and client development.
- Client Focus: Deep understanding of the luxury client mindset and a commitment to providing exceptional service.
- Styling Expertise: A keen eye for menswear styling and tailoring, with the ability to provide advice and guidance to clients.
- Operational Excellence: Strong organizational skills and the ability to manage operations effectively, including inventory and financial performance.
- Communication: Exceptional interpersonal, verbal, and written communication skills.