Program Manager - DD Waiver Services in Hennepin County

About Thomas Allen

We began providing residential services to individuals living with disabilities in 1977, and in 1984 became the first non-governmental entity in Minnesota to offer waiver case management. By delivering exceptional client care and creating a work culture that celebrates the employees who turn our mission into action, Thomas Allen has grown to employ more than 600 people and provide contracted services for more than 20 counties across Minnesota. Annually, we deliver a wide variety of services to more than 10,000 individuals of all needs, abilities, and ages - from infants to elders. Our services include waiver case management, community living services, care coordination, respite care, and community-based residential programs.

This position is based in our Edina office and requires availability to be onsite at least four days a week for ongoing support and training of employees. Hybrid flexibility is possible after your orientation and onboarding period and as team needs allow.

Program Manager – DD Waiver Services in Hennepin County

FLSA Status: Full-time, Salary, Exempt
FTE: 1.0 (40 hours per week) 
Hiring Range: $65,020- $68,640 Annually DOE
Website: Thomas Allen (thomasalleninc.com)

Position Overview

As the Program Manager in Case Management, you will be the primary contact for waiver representatives and should ensure high-quality services are provided in accordance with Lead Agency and DHS expectations. You will also be responsible for case assignment, hiring, training, and direct supervision of contracted case managers.

Key Responsibilities

• Recruitment and ensuring employees receive all required orientation information
• Provide ongoing support, guidance, training, and supervision to direct reports and others as needed
• Evaluate employee performance and provide development and guidance as needed
• Support a culture of transparency and equity in accountability for all team members
• Ensure all paperwork and records are accurate and in compliance with regulations and meet our standard of care
• Manage the referral process and support a smooth transition and exceptional customer service experience for new individuals served and their care teams.
• Conduct quality assurance audits and assist with surveys
• Communicate with lead agencies and county representatives and ensure positive outcomes and collaborative problem-solving.

Required Qualifications

• Graduate from an accredited four-year college with a major in social work AND maintain licensure by the Minnesota Board of Social Work. It is required to hold an active temporary or permanent social work license upon start date if a social work degree was obtained;
• At least 2 years of professional full-time Case Management experience OR in a related position AND at least 3 years of human services experience

OR

• Graduate from an accredited four-year college with a major in any field and have one year experience as a Social Worker in a Public or Private Social Service Agency. Meeting the minimum qualifications of a social worker under the Minnesota Merit System (per Minnesota Rule 9575)
• At least 2 years of professional full-time Case Management experience OR in a related position AND at least 3 years of human services experience

Preferred Qualifications

• Previous supervisory experience in the social services field.
• Experience in CADI, BI, EW, DD waivers, and the AC program.
• Knowledge of MA, Medicare, and MN Healthcare programs.
• Familiarity with community resources and providers.
• Strong organizational skills and attention to detail.
• Proficiency in computer basics and familiarity with the Microsoft Office suite.
• Certified secondary language proficiency (Increased rate of pay).

Additional Requirements

• Valid driver's license, reliable vehicle for work purposes, acceptable driving record, and proof of auto insurance.
• Excellent written and verbal communication skills in English.
• Passing all background and requirements for facility and position; and
• The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.

Benefits provided to full-time team members: 

• Comprehensive medical, dental, vision, disability, and life insurance coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options
• 401(k)
• Tuition, licensure, and certification reimbursement
• Six paid company holidays plus one additional floating holiday 
• Paid time off (PTO) 
• Earned Sick and Safe Time (ESST) 
• Mileage reimbursement for work-related travel
• Hybrid work options after successful completion of orientation period
• Paid training and certifications to help you develop new skills and advance your career
• Flexible scheduling to fit your availability and personal needs
• Employee appreciation programs to recognize your contributions and efforts
• Opportunities for career advancement and growth to help you achieve your professional goals. 

Thomas Allen, Inc. is an Equal Opportunity and Affirmative Action Employer of all people without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran's status, membership or activity in a local human rights commission, or status with regard to public assistance. As our agency continues to grow, we are looking for team members with diverse perspectives and backgrounds who are passionate about providing services that empower those we support.

Join our team and make a difference!