Body Shop Parts Coordinator

Description

Position Information: The full time Body Shop Parts Coordinator assists the Body Shop Manager with the operation of an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Areas of Emphasis:

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
• Be a great team member.
• Successfully Maintain the following accountabilities
  • Order parts per estimate
  • Receive and verify part condition and accuracy
  • Pre-stage and check parts pricing to estimate
  • Approve and process parts invoices
  • Expedite timely parts returns
  • Serve as back-up Estimator

Duties and Responsibilities:

• Greet every customer, every day
• Maintain high ethical standards when dealing with customers, co-workers and vendors
• Put safety first.  Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
• Ensure accurate and timely parts orders per repairs
• Work alongside Estimator to prepare parts orders and ensure timely delivery and production
• Receive and verify parts for accuracy and quality and ensure timely delivery to technicians
• Pre-stage parts, check pricing to estimate, and ensure parts are delivered to technicians
• Notify Production Manager when parts are ready for repair
• Open and close parts invoices
• Research and order parts for secured jobs
• Consistently acquire parts knowledge to provide excellent customer experience
• Maintain knowledge of dealership software and brand software ensuring all avenues are explored to benefit customer
• Complete all Training requirements as assigned
• Act as customer advocate to address and support all customer service issues that may deter business
• Attend all required meetings per directives
• Communicate with all teams as necessary to ensure customer satisfaction
• Verify part invoices and code for accounting appropriately
• Receive, verify, and bin parts for incoming jobs
• Review parts to be returned and expedite return process in a timely manner
• Learn the estimating process and serve as back-up Estimator
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards

Requirements

Qualifications: Knowledge of automotive parts, repair and maintenance. Valid driver's license and a good driving record. Manual dexterity. Good judgment. Ability to use hand and power tools and other machinery safely.

Working Conditions: This is a physically demanding position. Will stand and sit six to eight hours per shift. Will lift parts weighing up to 70 pounds. S/he will bend, stoop, kneel, crouch, reach, and feel. Will use hand and power tools. Will be exposed to noise, vibration, dust, paint, cleaning solutions, and other hazardous and nonhazardous materials

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Thomas Automotive is an Equal Opportunity Employer