Maintenance Tech (Concrete Pump)

Essential Duties and Responsibilities:

• Repair and Maintain equipment based on Level 3 (Boom Pumps)

Boom Pumps

• Work in Efficient manner minimizing cost to our customers
• Direct Communication with Service Team
• Provide Training for lower-level mechanics as called upon
• Input data into SAP/Data Base and CoAdvantage for data base tracking
• Control and Maintain Tools and equipment
• Execute safety first attitude.
• Verify and document parts required to complete repairs
• Assure parts and labor are recorded accurately to properly invoice
• Work with service team to schedule repairs
• Maintain area housekeeping. Such as sweeping, throwing out the trash, cleaning as needed
• Stock parts in the appropriate bin locations.
• Use CoAdvantage properly (Time management)
• Work to develop cost effective solutions for customers.
• Understand various parts catalogs for the suppliers we represent
• Utilize parts catalogs.
• Complete In-Service Calls including appropriate repairs and customer service.
• Work to provide OEM level service and parts
• Communicate with both managers to assure flow of information (Assure scheduling is understood by both mangers).
• Branch Manager is priority manager
• Keep equipment assigned in clean and working order.

Education and/or Work Experience Requirements:

• High School diploma or equivalent is recommended
• Exhibits TCM’s Core Values. (Team Player, Responsible, Respectful and Does what is right)
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Proficient (MS Office – Word, and Outlook with preferred knowledge of SAP or similar database.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements:

• Ability to perform the essential job functions consistently safely and successfully with the OSHA and other quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistently
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly on telephone

90 Day Objectives:

• 80% Billable Rate – With Accurate SAP invoice rates
• Documentation accuracy to coordinate with client and TCM expectation
• Perform In-Service for all equipment (accessible while on call) and appropriate review results (work to assure the customer feels service is NOT rushed.
• Attendance Min 95%
• Housekeeping focus
• Positive attitude