What are the responsibilities and job description for the Patient Services Lead - Community Regional Medical Center position at Thomas Cuisine?
Pay Rate: $22.00/HR
• Ensures high quality, great-tasting and well-presented foods are served to patients and staff in all areas within established time frames.
• Verifies all patients receive accurate and appropriate meal services according to their prescribed diet.
• Reviews menu, census and other production needs to oversee and manage daily functions.
• Assists in purchasing foods and supplies within cost restraints.
• Assists in preparation of food cost reports for inpatient areas as assigned.
• Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.
• Assists in menu adjustments to meet customer preferences, seasonal variations and cost objectives.
• Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team.
• Ensures employee practices meet HACCP and infection control standards.
• Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards.
• Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.
• Has input into scheduling, performance appraisals and discipline of staff.
• Assists with orientation and training of staff. May be required to present in-service training programs.
• Communicates to staff regularly, both formally and informally; holds team meetings daily to ensure staff awareness of department activities.
• Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks.
• Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team.
• Ensures sanitation standards are enforced daily and signs off on cleaning procedures.
• Monitor and address temperatures in Temp Trak.
• Develops strong and congenial working rapport with staff in other departments.
• Open and close the department. Demonstrates responsibility for department security.
• Completes other tasks and related duties as assigned.
MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS
KNOWLEDGE OF:
General office standards of dress and behavior
Basic math, addition, subtraction, multiplication, division, fractions and decimals
Knowledge of special diets, limitations and substitutions.
SKILLS IN:
• Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)
• Ability to access and enter data to form or entry functions on a computer
• Ability to write notes and brief instructions using correct spelling and grammar
• Deliver friendly and efficient customer service
• Speak clearly and present information orally
• Apply common sense understanding to carry out written and oral instructions
EXPERIENCE AND EDUCATION
MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently.
PREFERRED: One year of college level education with a nutritional emphasis.
LICENSES/CERTIFICATIONS
MINIMUM REQUIRED: Serve Safe required
Salary : $22
