Patient Services Supervisor - 10:30am-7pm

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

We are looking for a motivated Patient Services Supervisor to join a growing Behavioral Health Center in Maryvale, Phoenix AZ.

Our client is a leading healthcare provider that is committed to delivering outstanding care through an integrated approach to patient well-being, including providing nourishing and delicious meals.

Your role and Impact

As a Patient Service Supervisor, you will lead and mentor a team responsible for creating a positive dining experience for patients. By managing schedules, coordinating daily operations, and guiding the team, you ensure that food and dietary services are consistently delivered with excellence and compassion. Your primary focus is on maintaining high guest satisfaction by building strong relationships with patients and care providers. With a commitment to a professional image and efficient service, you set the standard for delivering accurate, timely meals tailored to patient needs while promoting safety, privacy, and respect.

Key Responsibilities

• Supervise and Support Team: Oversee patient services team members by providing guidance, mentorship, and training to ensure high standards of patient care and customer service are met.
• Scheduling and Staffing: Create and manage schedules to ensure adequate coverage for patient service operations, including meal delivery and special dietary needs.
• Ensure Smooth Operations: Monitor daily operations and collaborate with dietary and hospital staff to proactively address and resolve any food or dietary-related issues.
• Deliver and Oversee Meal Service: Participate in meal delivery during peak times and guide the team in delivering patient trays, snacks, and nourishment with accuracy and a sense of urgency.
• Patient and Family Engagement: Engage with patients and families to understand food preferences and dietary needs, communicating effectively about therapeutic diets and meal choices.
• Inventory and Supplies Management: Ensure proper stocking levels and the timely restocking of supplies and goods.
• Uphold Standards: Enforce privacy, safety, and sanitation standards to protect patients' dignity and maintain a professional, compassionate environment.
• Customer Service Leadership: Demonstrate and instill a positive attitude and commitment to excellent customer service across the patient services team.
  
  

Qualifications

• High school diploma or equivalent; Associate's degree in a related field is preferred.
• Minimum 1-2 years of experience in food service or dietary services, with prior supervisory or team lead experience highly preferred.
• Strong organizational skills with the ability to manage schedules, prioritize tasks, and respond to operational needs.
• Excellent interpersonal and communication skills, both verbal and written, to effectively lead a team and interact with patients and staff.
• Flexibility to work evenings, weekends, and holidays as required.
• ServSafe or State Food Handlers card required.
• Ability to lift and carry heavy objects and stand for extended periods.
  
  

What’s In It For You

At Thomas Cuisine, we care about our team members' well-being and success. Full-time roles include:

• Comprehensive health benefits – Medical, dental, and vision plans with multiple options to fit your needs.
• Financial wellness support – 401(k) with company match, on-demand pay, and an end-of-year profit-sharing program.
• Work-life balance – Paid time off, paid holidays (for exempt employees), and paid leave for bereavement, parental, and elder care.
• Wellness initiatives – Free behavioral health support, fitness memberships, and financial planning resources.
• Career growth opportunities – Training programs and employee referral bonuses
  
  

Schedule: PM Shift 10:30am-7pm, including weekends.

Compensation: Hourly range is between $18,50 and $20:50 depending on experience.

Location: Valleywise Behavioral Health Center - Maryvale

5102 W. Campbell Ave

Phoenix, AZ 85031

Our commitment to you

We believe food has the power to transform lives. That’s why at Thomas Cuisine, we are part of a revolution where all food is REAL food. We are committed to naturally sourced ingredients and scratch-cooking for all our partners. Our founder Thad Thomas liked to say, “doing the right thing matters.” This principle guides everything we do. Our focus is not on being the biggest but the best!

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

Ready to apply?

If you are looking to change the way food is serve and start a rewarding journey in a mission-driven company and if you carry the values of Teamwork, Passion, Integrity, Humility and Ownership, we would love to have you on our team!

REAL Food | Genuine Service | Enduring Relationships