What are the responsibilities and job description for the Patient Services position at Thomas Cuisine?
Who We Are
Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".
What’s in it for you
Benefits:
Full-time roles include:
- Comprehensive medical, dental, and vision benefits with several plan options to choose from!
- Generous Paid Time Off and Leave Programs.
- Employee referral program
- Access to wellness initiatives, financial planning, mental health assistance, and more.
Wage range: $16 DOE
Availability: 5:30am-2pm 5 days/week 10:30am-7pm 5 days/week Alternating weekends
Work Location: Valleywise Behavioral Health Center - Maryvale 5102 W Campbell Ave Phoenix, AZ 85031
Your Impact
Patient Service Team Member is directly responsible for the patient dining experience by taking a patient’s order at their bedside, guiding the patient in selecting their meal from a restaurant-style menu, and personalizing the delivery of meals to guests throughout the hospital. The primary focus is to form relationships with patients and care providers in order to maintain high levels of guest satisfaction. A professional image both in appearance and attitude in every guest interaction is the standard. The Patient Services Team Member has solid knowledge of all diets and exhibits a strong sense of urgency to ensure the timely, expedient, and accurate delivery of meals to our patients.
Key Responsibilities:
- Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
- Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
- Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
- Inventories and restocks goods and supplies to proper levels.
- Ensures prompt response to a request for service and follows up if delays or other problems are identified.
- Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
- Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
- Other duties and tasks as assigned by the manager.
Qualifications:
- High school diploma or equivalent.
- Experience and Food Handlers Card required.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously Required.
- Ability to lift and carry heavy objects and stand for extended periods.
- Flexibility to work evenings, weekends, and holidays as needed.
- ServSafe or State Food Handlers card required.
- Experience in foodservice, as a dietary clerk, or in a related field preferred.
- Demonstrates strong interpersonal and communication skills, both written and verbal.
- Requires strong organizational skills, accuracy, and attention to detail.
- Must have a positive attitude.
Our commitment to you
At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.
REAL Food | Genuine Service | Enduring Relationships
Salary : $16
