Busser - Miller's Smorgasbord Restaurant

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.

Position Summary

The Miller's Smorgasbord Busser position is a combination of tipped and non-tipped positions in a buffet style dining environment working less than 30 hours per week on weekdays, weekends and holidays. You will be responsible for ensuring a warm friendly table service and dining experience for our guests and removing all the used dishes and tableware and preparing the table in a professional manner for new guests. This roles serves to expedite the restaurant floor and seated guests in a timely manner.  Potential earnings for this rotation position is $15 to $20 per hour based on actual employee earnings but not guaranteed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Busser position: (Tipped position: $2.83/hr. plus tips)

• Removes all dishes and other items from table following the meal
• Cleans and prepares table for new guests in accordance to the Company’s standards
• Empty and clean bus carts as needed
• Performs cleaning side work as assigned
• Supports servers and kitchen staff in other duties as required
• Performs other work-related duties as assigned

NOTE:  Non-tipped positions in rotation include host/hostess or buffet attendant positions earning a non-tipped hourly rate based on skill set.

Buffet Attendant Position (Non-tipped at $12.00/hr.)

• Rotating food by using the oldest first as the buffet bar is replenished
• Maintaining clean and sanitary environment with knowledge of proper food handling, storage, and sanitation
• Assist team members with buffet bars as needed
• Communicating effectively with kitchen team when more food needs to be cooked
• Be aware of guests’ needs; assist in providing a pleasant dining experience
• Cleaning carpet around buffet stations to maintain a clean and safe working environment for guests and coworkers at all times
• Making sure all food items are stored properly according to health department regulations
• Making sure all working areas and equipment are properly cleaned and sanitized
• Interacting with guests and providing them with a warm greeting and a positive parting remark showing gratitude for their business as appropriate
• Ensure all cooking and electrical equipment is turned off at the end of the shift
• Attending staff meetings, morning meetings and other meetings as requested
• Performing all other duties as requested

Host/Hostess Position (Non-tipped at $12.00/hr.)

• Perform opening and closing procedures per company guidelines
• Greet, seat, and present menus to guests
• Plan ahead to have tables available for reservations
• Take guest information and quote accurate wait times if tables are not immediately available
• Knowledge of table availability in section at all times
• Maintain assigned section to provide efficient table turnover in timely and fair manner
• Use and update table management computer system as needed
• Occasionally greet and procedure coach groups to their reserved areas
• Assist in bussing and setting tables as requested
• Maintain neat, clean and safe host podium work area
• Clean, organize, and stock menus at the host area
• Conduct general restroom cleaning and checks per specs
• Maintain verbal communication with team members, servers, and management
• Occasionally communicate with reservations department via phone system
• Interact with guests as they leave the restaurant to ensure positive dining experience
• Other duties as directed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 16 years old
• Physical stamina to lift and carry heavy items (dishes, tubs, etc.)
• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Strong verbal communication skills required
• Willingness to work evenings and weekends as required
• Excellent customer service to treat guests like family
• Ability to read menus, safety documents, and other work-related documents

Salary : $15 - $20