Hotel Assistant General Mgr. - AmishView Inn & Suites

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.

Position Summary

We are seeking a dynamic leader with a proven ability to assist the General Manager in directing overall hotel operations with an emphasis on employee and guest satisfaction. The Assistant General Manager supports the vision, leadership and direction to meet hotel financial goals.  The Assistant General Manager is directly responsible for leading, developing and providing coaching to the front desk management team while ensuring the needs of our guests are met across departments. Along with excellent guest service skills the Assistant General Manager has a proven ability to manage conflict, stress and crisis situations through effective problem-solving and mediation skills. This position will also support other departments to train, develop, coach, to retain employees and ensure a healthy culture. By using accountability, fairness, and consistency; the Assistant General Manager oversees compliance with established policies, procedures, and guidelines.

Essential Duties and Responsibilities

• The Assistant General Manager position is 24/7/365 and requires availability outside of scheduled hours for phone calls, emails and other urgent matters.
• Leads by example by encouraging and demonstrating positive morale characteristics for all staff following the Company Mission Statement and Core Values.
• Supports and ensures high standards of exceptional guest experience at all touch points.
• Treat every team member and guest fairly with the upmost courtesy, honesty, and respect.
• Contribute daily by fostering a success-oriented, transparent, and accountable environment within the company through communication, strong leadership, and culture development within all departments.
• Maintain schedule oversight to ensure efficiency, productivity and quality in order to provide the best possible guest service experience.
• Assist in all team member responsibilities including, but not limited to hiring, training, developing, coaching, performance management, and terminations.
• Communicate staff issues and needs to the General Manager. Assist in forming positive and fair solutions to these issues.
• Participate in developing and evaluating policies pertaining to the hotel’s operations.
• May lead and participate in departmental and company meetings and committees.
• Jump into position and “get your hands dirty” when situations require it across departments.
• Ability to follow excellent safety and emergency procedures and act upon them as the central point of contact.
• Review and understand weekly, monthly, and yearly financial reports to help contribute to the businesses bottom line.
• Assist the General Manager in preparing yearly budgets.
• Maintains confidential information that is received.
• Performing other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum of three years of hospitality industry leadership with proven guest service experience.
• Must have a high school diploma or equivalent.
• Must be fluent in speaking and writing English. Familiarity with Spanish helpful.
• Proficiency in Microsoft Office (Word, Excel, Outlook), property management software, and ordering/inventory systems.
• Must have a “guest first” mentality and a strong ability to oversee and facilitate a high-quality guest experience.
• Ability to communicate respectfully in a clear and concise manner in stressful situations with a goal to reach a positive outcome.
• Ability to pivot and re-prioritize tasks or goals as the hotel’s environment can change quickly.
• Understanding of how to meet employees where they are while maintaining positive company culture.
• Ability to foster teamwork and an innovative environment, where people and thoughts matter across all teams.
• Ability to inspire and motivate, accept feedback from others, plan and delegate work assignments, set expectations and monitor delegated activities to completion.
• Ability to involve team in planning, decision-making, facilitating, and process improvement; always be available to team members; provide regular performance feedback; and develop subordinates’ skills and encourage growth.
• A willingness to always learn and improve skills for personal growth.
• Understanding how to develop and implement business strategies through knowledge of company history, culture, and brand identity.
• Demonstrate group presentation skills and conduct productive meetings and training workshops as needed.
• Observe safety and security procedures and use equipment and materials properly.