Dispatcher Client Services

Thomas Edison Electric Inc. of Newtown, PA is seeking to hire a full-time Client Experience Coordinator to join our office team. Would you enjoy responding to our clients phone calls, text messages and emails in a fast-paced office environment? Would you enjoy working on a computer with various type software applications including Microsoft Office 365? Do you enjoy working with a team of professionals? Would you enjoy being apart of a nationally growing and expanding brand? Would you enjoy working in a first class office environment? If so, this may be the career position for you!

This Client Experience Coordinator position offers generous employee benefits including healthcare coverage, paid time off, training and monthly bonuses. If this sounds like the opportunity that you've been searching for, apply today!

About Thomas Edison Electric Inc.

We are an award winning "2012-2021 Best of Bucks" electrical contracting company serving over 42 PA. counties and growing. We owe our success to our team of electricians who work countless hours no matter the weather (and maybe because of the weather) in meeting the growing demand of all our clients electrical needs. Industry best practices drive our recommendations and action with all of our clients. Thomas Edison Electric is fortunate to have an exceptional team of talented professionals and partnerships who share our core values and philosophy. The principles that guide Thomas Edison Electric are excellence, honesty, timeliness, cleanliness, consideration and good manners. We know our team is essential to our success. This is why we offer competitive compensation, great benefits, encourage continual education and training. We help our employees build promising careers where they can enjoy the people they work with in a relaxed and fun atmosphere.

A Typical Day at Thomas Edison Electric Inc. as a Client Experience Coordinator

You arrive each day with a positive can do attitude to schedule and coordinate all of our client's service requests for the current day and the future while interacting with our electricians and team members to deliver a first class service experience to all of our clients. You with a smiling cheerful phone voice schedule appointments with our clients that contact us requesting service in real time. You would answer emails and text messages from our clients and our team members. Your friendly and capable demeanor comes through as you dispatch service calls and interact with the electricians. You work hard to ensure maximum scheduling efficiency without compromising our client's schedule or requests for work. You perform a variety of administrative office duties relevant to helping satisfy our clients such as written proposals. You take pride and feel good knowing that each client received excellent communication from our team, service from our electricians and everyone was kept updated in the loop of communications. You are an "Orchestra Conductor" keeping everyone on point to deliver an exceptional experience for all of our clients.

Qualifications

• Must be able to proficiently navigate Windows 10
• Proficient in all aspects of Microsoft Office 365 & Adobe Acrobat Pro
• Must be able to multitask in a fast paced environment
• Experience with heavy inbound and outbound calls
• Demonstrate excellent phone, verbal and written communication skills

• Organization, self-discipline and a quick learner
• Must have good vocabulary, spelling and typing skills
• Bilingual a plus but not required
• Proven client service experience (minimum 1 year)

We are an equal opportunity employer & look forward to speaking with you after we receive your resume. Please communicate any and all questions that you may have via email to our human resources team at Jobs at Thomas Edison Electric.com

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Client Relationship: 1 year (Preferred)

Work Location: One location