What are the responsibilities and job description for the Program Manager position at Thomas Edwards Group?
Our client is seeking a Program Manager with expertise in Third-Party Administration (TPA), vehicle service contracts, ancillary F&I products, dealer loyalty programs and / or limited warranties.
Responsibilities :
- Program Leadership & Vision Execution : Develop and execute a clear vision for program delivery in alignment with organizational objectives and client needs. Serve as the primary point of contact for clients, building trust and fostering long-term relationships. Work across large accounts to ensure consistent value delivery and operational excellence.
- Stakeholder Management : Act as a liaison between internal teams and external clients, ensuring alignment and seamless communication. Collaborate with cross-functional teams, including legal, risk, IT, accounting, account services and claims.
- Program Expansion & Revenue Growth : Identify opportunities to expand existing programs, driving additional value and revenue for the organization and the client. Analyze program performance metrics and recommend strategies to optimize efficiency, profitability, and customer satisfaction. Stay informed about industry trends, competitive offerings, and innovations in TPA, automobile parts, and service industries.
- Warranty Program Oversight : Manage program lifecycles, ensuring compliance with contractual obligations and industry standards. Review claims administration, auditing processes, and service quality for warranty-related activities.
- Leadership & Team Development : Lead and inspire internal teams, promoting a culture of accountability, collaboration, and continuous improvement. Mentor team members to develop skills and capabilities, ensuring program success and future scalability.
Qualifications :
