What are the responsibilities and job description for the Director of Operations position at Thomas Edwards Group?
Director of Operations
Summary / Objective
Our client in Dallas is looking for a Director of Operations who is responsible for executing company strategy through the oversight and direction of operational functions, including the Contact Center, Quality Assurance, Training, and Stakeholder Support.
Essential Functions
- Operational Oversight and Efficiency
- Leadership and Development
- Compliance and Quality Assurance
- Data-Driven Performance Management
- Strategic Planning and Budgeting
- Cross-Department Collaboration and Communication
- Industry Collaboration and Knowledge Sharing
- Technology and Innovation
- Continuous Improvement and Stakeholder Feedback
- Crisis and Contingency Planning
Competencies
Required Education and Experience
