What are the responsibilities and job description for the ERP Functional Consultant position at Thomas Foods International, USA?
GENERAL PURPOSE OF THE ROLE:
The ERP Functional Consultant will be responsible for analyzing business processes, translating them into functional requirements for the NetSuite Enterprise Resource Planning (ERP) system, configuring the software to meet specific needs, train users on the system, and ensure its smooth adoption and ongoing support, acting as a bridge between technical team(s) and business stakeholders to optimize operations within the ERP system.
DUTIES AND RESPONSIBILITES:
Business Process
Understand the business processes, identify pain points, and gather detailed functional requirements for the ERP system across different modules like finance, sales, supply chain, inventory, procurement and manufacturing as assigned.
Assist the business in standardizing business process including Lead to Order, Order to Cash, Call-to-Resolution, Procure to Pay, Record to Report, Design-to-Build, Inventory & Planning, Plan-to-Produce, Financial Management. Perform Requirements Analysis, Solution Design and Configuration of NetSuite.
Configuration
Configure the ERP system based on gathered requirements, including customizing workflows, setting up data fields and defining system parameters.
Design and execute test plans to validate system functionality, identify bugs, and ensure quality before go-live.
Provide ongoing support to the business, including troubleshooting issues, resolving queries, and implementing system updates.
Data
Enforce and manage master data management protocol.
Ensure data accuracy and integrity.
Change Management
Develop and deliver comprehensive training programs for end users on the ERP system functionalities, including basic operations, advanced features, and best practices.
Facilitate change management activities to support user adoption of the new ERP system and address concerns.
Contribute to ongoing projects including planning, delivering to agreed timelines, and coordinating with technical teams to deliver the ERP implementation on schedule.
Perform other duties within scope and abilities as assigned by management.
JOB REQUIREMENTS:
Bachelor’s degree in information technology or related field; or equivalent work experience
3-5 years of ERP functional consulting experience or related experience
Deep understanding of business processes across various functional areas like finance, sales, operations, and manufacturing
In-depth knowledge of a specific ERP platform (preference NetSuite) including its modules, integrations, configuration options and best practices
Certification in Oracle Cloud, NetSuite ERP and/or integrations preferred
Knowledge of ERP standards and best practice processes.
SQL development and troubleshooting experience a plus
Excellent verbal and written communication skills with ability to interface with all levels of the organization
Must be able to prioritize and handle multiple projects simultaneously in a fast-paced environment, while maintaining a high level of detail and accuracy
Great organization and time management skills
Excellent analytical and problem-solving skills
Experience in training and assisting users
Ability to read and understand Standard Operating Procedures (SOPs) and ensure compliance
Understand and abide by all safety regulations as well as policies and procedure set forth by Thomas Foods International USA
