What are the responsibilities and job description for the Customer Service Representative position at Thomas Home Services?
THE THOMAS FAMILY LEGACY
It all started near Houston Texas in 1946 with a young man named Henry Thomas who had just returned home from the war not quite sure what to do with himself. His uncle helped get him a job working in the plumbing industry and soon after, “Henry B. Thomas Plumbing Co.” was born! Some years later, Henry’s two sons, Sam and Boley, joined the family business. Eventually, Sam would take the helm, and be joined by his three sons Will, Ben, and Josh as he worked to establish the family business in Arizona where his wife Lois could be near her family who had been in the Phoenix area since 1961.
It has been over 75 years since Grandpa Henry first started in the home services industry and the Thomas Family, along with their friends and associates at “Thomas Home Services”, are still working hard every day to serve customers the way Grandpa Henry did – with Quality, Care, and Professionalism, always putting people before profits. We like to say we are “Heroes for Hire!”
Over the years we have added a number of residential service offerings that include plumbing, air conditioning and heating, electrical, appliance repair, drain cleaning, water treatment, and more!
YOUR OPPORTUNITY
We are looking for great people like you to join our family and help carry on the Thomas Legacy.
We are in search of the best of the best Customer Service Representatives in the valley to join our family of professionals.
What You’ll Do:
- Respond to inbound customer calls, emails, and other communications providing a WOW experience every time
- Ensure the schedule is set up for success by setting appointments to fill the board
- Proactively reach out to our existing customers to set appointments for scheduled services and maintenance
- Confirm appointments the day before
- Assist with tracking a reporting of all KPIs (key performance indicators)
- Attend company meetings weekly
- Participate in personal skills development programs
- Be professional at all times
- Achieve performance targets
- Other duties and responsibilities as assigned
What You’ll Get:
- Clean comfortable environment
- Easy to use software to make your job simple
- Weekly pay via direct deposit
- Heath insurance with $0 charge for office visits, $0 copay, and $0 deductible
- Option to add vision and dental
- Paid vacations – up to three weeks!
- Paid holidays
- Paid sick time
- Company parties and events
- Ongoing training and education
- Bonuses, spiffs, and awards
- Contests and Recognition
- Retirement plan with company matching
- Profit sharing
- Regular Personal coaching and support so you can achieve your goals
- Serious opportunity to advance your career
- And more
FREQUENTLY ASKED QUESTIONS
Where is your office located?
Our office is in Chandler at Arizona Ave. and Guadalupe
How many trucks do you have?
We currently have a total of 20 vehicles in our fleet.
What are the hours?
Our offices are open from 8am to 5pm Monday through Friday.
What software do you use?
We use a very easy to learn and easy to operate software called dispatch.me – You’re going to love it!
FINAL THOUGHTS
First of all, it's super chill here. No "office politics". Just close knit team dedicated to good old fashioned, "do-what's-best-for-the-customer" customer service. Even the interview is low stress.
If You are looking for a company where you can have a meaningful impact and be valued, Thomas Home Services is the place for you! When you join the Thomas Team, you will immediately notice that things are different here. We genuinely understand that it is you along with the rest of the team that make this all possible. It is you who ultimately keeps the lights on and ensures that Thomas Home Services will be here tomorrow and into the future to continue to serve the community!
The individuals that make up the Thomas Team are without a doubt the most important people in our world as far as we are concerned. Yes, the customers are important too, and we work very hard to ensure they have a WOW experience at every interaction, but even our valued customers will never overshadow the importance of our staff!
NEXT STEPS
One – Check out our careers page at www.ThomasHomeServices.com/careers to learn more about us then submit a resume either through really or on our website.
Two – Get on a phone call with me for a pre interview chat to see if this might be a good match
Three – We will set up an in-person interview to get to know each other a little better, introduce you to the team and answer all of your questions.
Four – If it is a good fit for everyone, we will present an official offer for you to join our team and set a start date!
We are looking forward to having you join our team and we can’t wait to meet you!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $17 - $20
