What are the responsibilities and job description for the Patient Navigator position at Thomas Jefferson University Hospital?
Job Details
Job Summary
The Integrated Behavioral Health Patient Navigator serves as a liaison for all patients receiving substance use disorder treatment. Specifically, the patient navigator will work with physicians and staff to ascertain the appropriate services the patient needs; schedule the patient appointments with multiple departments; and follow up with the patient to assure compliance. The Patient Navigator supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors.
Job Description
Essential Functions
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Schedule patients for all visits undergoing substance use disorder treatment
- Administers screenings and intake assessments as needed
- Monitor treatment plan adherence
- Triage patient phone calls made to the MAT clinic cell phone
- Coordinate inpatient addiction care as needed
- Develop, maintain, update community resource list for treatment programs
- Monitor the Integrated Behavioral Health work queue & assist with scheduling new patients
- Greets and interacts with patients / visitors in a professional manner, on phone or in person.
- Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
- Other duties as requested or assigned.
Competencies (Knowledge, Skills, and Abilities Required) :
Must be able to communicate courteously with patients and / or visitors.
Willingness to provide and support a positive Jefferson Experience for all patients and / or visitors.
Leadership skills to include proactivity and problem solving.
Ability to establish and develop positive and collaborative relationships.
Epic experience preferred
Education :
Bachelor's Degree in psychology, health administration or other relate fields from an accredited college / university preferred
Experience :
3-5 years of experience in a medical office required
Work Shift
Weekend Day (United States of America)
Worker Sub Type
Regular
Primary Location Address
1101 Market, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic / programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
