What are the responsibilities and job description for the Patient Experience Program Manager position at Thomas Jefferson University Hospitals, Inc.?
Job Details
Job Description
Competencies (Knowledge, Skills, and Abilities Required) : Solid understanding of health care standards, technologies, practices and a strong system thinker, planner and problem solver. Experienced with and strong understanding of CMS, HCAHPS, OAS CAHPS, and Press Ganey surveys utilized for patient and family feedback. Ability to organize and present data in a concise and easily understood manner. Educator and communicator who is trustworthy and willing to share information and serve as a mentor. Proven strong interpersonal skills. Builds positive working relationships at all levels of the organization. Ability to effect collaborative alliances and promote teamwork. Proficiency with computer programs including, but not limited to : MS Office and clinical, hospital-based information systems. Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care. Solid knowledge of CMS HCAHPS requirements, statistical concepts, and the survey process. Minimum Education and Experience Requirements : Education : Master¿'s Degree in related field preferred Experience : 5 years of progressively more responsibilities related work experience in an organization of similar size and scope. Minimum Certifications, Registration or License Requirements : Certificate of Patient Experience Preferred Competencies (Knowledge, Skills, and Abilities Required) : Solid understanding of health care standards, technologies, practices and a strong system thinker, planner and problem solver. Experienced with and strong understanding of CMS, HCAHPS, OAS CAHPS, and Press Ganey surveys utilized for patient and family feedback. Ability to organize and present data in a concise and easily understood manner. Educator and communicator who is trustworthy and willing to share information and serve as a mentor. Proven strong interpersonal skills. Builds positive working relationships at all levels of the organization. Ability to effect collaborative alliances and promote teamwork. Proficiency with computer programs including, but not limited to : MS Office and clinical, hospital-based information systems. Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care. Solid knowledge of CMS HCAHPS requirements, statistical concepts, and the survey process. Minimum Education and Experience Requirements : Education : Master¿'s Degree in related field preferred Experience : 5 years of progressively more responsibilities related work experience in an organization of similar size and scope. Minimum Certifications, Registration or License Requirements : Certificate of Patient Experience Preferred
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Primary Location Address
2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic / programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
