Dispatcher - Relief, Days-Jefferson Health Cherry Hill

Job Details

Job Description

Job Summary

Responsible for overall street operations of vehicles and drivers. Responsible to take transports from emails/phone calls. Prioritize transport by availability, staffing and request urgency. Responsible to dispatch runs to the drivers in a timely and effective manner. Check computer current and future transports for accuracy. Knows where field staff is at all times. Fields telephone calls on multi-line phone system. Communicates problems and issues to supervisors. Assumes the driver's role when necessary.

Competencies (Knowledge, Skills, and Abilities Required): Ability to read and communicate in the English language.
Strong organizational and communication skills.
Service Excellence - Knowledge of customer service concepts and techniques, ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy

Minimum Education and Experience Requirements:

High School Diploma Required
Dispatch experience required.
Clean driver's abstract required

Additional Information:
Able to operate computer and properly utilize CAD system
Able to operate computer printer
Able to operate fax machine
Able to properly scanner
Able to properly utilize filing cabinet/filing system
Able to operate company pager and paging system.
Able operate PTT phone
Able to utilize personal protective equipment (P.P.E.)
Able to utilize company issue county map books
Able to properly assign courier items to the proper route
Able to know the difference between a shuttle item and courier
Able to answer a multi-line telephone system
Able to utilize a multi-functioning phone system
Required to attend all mandatory meetings
Needs to know basic Microsoft Excel, Word and Outlook.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.