What are the responsibilities and job description for the Service Advisor position at Thomas KIA of Highland?
Role Overview:
The Service Writer is a crucial part of the customer experience. They are responsible for greeting customers, diagnosing vehicle issues, communicating with technicians, and keeping customers updated throughout the repair or service process.
Key Responsibilities:
- Customer Relations: Establish positive relationships, address customer needs, and enhance satisfaction.
- Communication: Act as the link between customers and technicians, providing clear instructions to the team.
- Monitoring and Reporting: Keep track of vehicle progress, update customers regularly, and manage technicians’ time and work.
- Sales and Profitability: Maximize sales opportunities and implement retail promotions to increase profitability.
- Quality Control: Ensure repairs meet company standards and complete necessary quality checks.
- Process Improvement: Help develop and document standard operating procedures.
Qualifications:
- Language Skills: Spanish-speaking is a plus.
- Driver’s License: Must have a valid commercial driver’s license and a clean driving record.
- Experience and Training: Automotive service advisor experience is preferred; must be trained in customer service, advisor skills, and quality control.
- Communication Skills: Ability to speak and write English fluently, as well as handle interruptions effectively.
Additional Information:
- Equal Opportunity Employer: They offer a diverse and inclusive workplace, free of discrimination/harassment based on various protected characteristics.
This role is ideal for someone with excellent customer service skills, strong communication, and organizational abilities, who thrives in a fast-paced environment.
