What are the responsibilities and job description for the Sales and Customer Support Representative position at Thomco?
Sales & Customer Support Representative
Fort Mill, SC (On-Site)
About the Company
At Thomco, relationships matter, and our customers are our first priority. Thomco is a well-established company that has been in business for over 40 years. We are a trusted and ISO 9001 and IATF 16949 registered industrial distributor and have consistently year after year helped our customers find the right product for their unique and customized applications. We are proud to be an authorized Distributor of 3M™ Industrial Products, Loctite® Adhesives & Equipment, and many other manufacturers. Our goal is to work with our customers to not only find the right solution but to help reduce costs to ensure their requirements are met. We value teamwork, quality, service, respect, and integrity.
Job Summary
Thomco is currently seeking a full-time (Monday to Friday) Sales & Customer Support Representative to work onsite at our branch location in Fort Mill, SC. The company’s headquarters is located in Suwanee, GA. This is a great opportunity to support the branch operations and serve our customers at this location.
Job Responsibilities
- Reporting to the Branch Sales Manager, who will also perform the role of outside sales, the Sales & Customer Support Representative will be responsible for ensuring a high level of customer support.
- Will handle the branch operations to include inventory control, purchasing, and shipping and receiving.
- Must be a self-starter and respond effectively to customer service requests and branch needs with minimal supervision.
- Will be responsible for generating and nurturing new business in a B2B sales environment.
- Build and maintain strong relationships with customers through excellent customer service.
- Be knowledgeable about the features and benefits of the product offerings and be a continuous learner.
- Follow up on orders to ensure customer satisfaction.
Compensation and Benefits
- ESOP (Employee Stock Ownership Plan)
- Profit Sharing with quarterly and annual payouts
- 401(k) retirement plan with company match
- Holiday pay
- Paid Time Off leave
- Medical, Dental and Vision Insurance
- Group Life Insurance
- Short and Long Term Disability Benefits
Job Requirements
- High School diploma or equivalent. Bachelor’s degree preferred.
- At least two years of proven sales and customer support experience, preferably in industrial distribution/manufacturing industrial tapes; industrial adhesives, custom printed labels; and/or custom die-cutting or similar industry. Branch operations experience desired.
- B2B sales and customer service experience required.
- Must be a self starter and be able to work independently.
- Ability to multi-task and manage multiple projects at one time.
- Strong attention to detail.
- Desire and willingness to learn.
- Excellent written and verbal communication skills.
- Ability to provide excellent customer service, be a problem solver, excellent attention to detail and technically oriented.
- Physical requirement includes the ability to lift and/or move up to 50 lbs.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at this company will be based on merit, qualifications, and abilities. This company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, and disability and/or any other protected status, classification, or factor, in accordance with the requirements of federal, state and local laws.