What are the responsibilities and job description for the Sales Coordinator position at Thompson Austin - 5th and Brazos?
The role
The Sales Coordinator is the liaison between the Sales Manager and the on-site meeting contact. Must be able to communicate effectively and respond quickly. A friendly attitude; willingness to assist and ability to solve problems is a must. Organizational skills, computer proficiency, and communication skills are a must.
Responsibilities :
Serve as the departmental liaison between sales, catering and all other hotel departments.
- Thoughtful and thorough customer service on the phone, over email and in person.
- Assist Sales and Catering department with phone inquiries and lead forms; assist guests with questions, changes and special requests.
- Ensure no leads are abandoned and all calls are returned within four hours and requests are communicated to appropriate departments.
- Assist with VIP stays from reservation requests and preparation, to VIP amenities and thank you notes.
- Run weekly sales and catering reports.
- Manage department calendars and schedules.
- Assist with team travel schedules and trip preparation.
- Data entry in management systems; create and follow new procedures for tracking and managing client and guest stays.
- Daily checks of all arrival reservations to ensure information is added accurately and all departments are aware of relevant requests.
- Detailed checks of all weekly arrivals daily using customized arrivals report searching for any possible VIP guests, checking all listed requests for accuracy, adding pictures to PMS when possible.
- Coordinate catering menus, banquet set-ups, and audiovisual needs with clients.
- Creation and effective distribution of client's BEO (Banquet Event Order) and Group Resumes.
- Review group resumes / BEO's and convey all pertinent information to appropriate personnel one week prior to the group's arrival / event.
- Facilitate communications between sales and operations by distributing group resumes and BEO's at weekly operations meetings.
Ensure the following group functions are completed in an accurate and timely fashion :
Prepare special billing and work with accounting to establish credit if necessary;
The hotels
When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.
The 193 king room tommie Austin is built for the spirited adventurer. Guest's will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by The 5th Street Diner The Royal Room, a street side concept serving daily fare for locals, residents and guests alike. This mixed-use project will also feature a residential tower - Siena - and 10,000 square feet of retail space.
The benefits & perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!
