What are the responsibilities and job description for the Service Advisor position at Thompson Auto Group?
Nashua Hyundai is looking for a new Service Advisor to our growing team. We are looking for an individual who is detail-oriented and looking for fast-paced environment.
The responsibilities of a Service Advisor include greeting customers, listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Responsibilities:
-Greet customers promptly
-Obtain customer and vehicle information
-Clearly report all vehicle symptoms as described by the customer
-Determine and recommend maintenance based on age, mileage and history of vehicle
-Prepare a complete and accurate estimate of cost for labor and parts
-Establish follow-up time
-Monitor the progress of each vehicle throughout the day and update customers frequently
-Verify that the final invoice reconciles with the work performed on the repair order
-Explain all completed work and charges to customers
Qualifications:
-Proven record of achieving exceptional customer satisfaction
-Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant preferred
-A desire for a long-term career with a growing organization
-Personal and professional integrity
-Computer skills and willingness to learn new programs
Benefits:
-Health Insurance
-Dental Insurance
-Vision Insurance
-Paid Time Off
-Competitive Compensation
-Employer Matched 401(k) available
-Clean and professional work environment
We are an equal opportunity employer and prohibit discrimination/harassment. We do no discriminate in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
