Bell Door Attendant

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bell Door Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Job Scope :

Responsible for welcoming guests, handling guest luggage, transporting guest luggage to and from guest rooms, and for assisting guests with authorized transportation. Other duties as required.

Job Functions :

Guest Service Related Tasks (85%)

• Meets and greets guests at arrival.
• Hails cabs for guests.
• Carries luggage from the guest's cab or car to the lobby, and vice versa.
• Picks up room key and luggage in the lobby and escorts guests to their room, while highlighting hotel services and amenities along the way.
• Places luggage inside the guest room and explains the room amenities to guests.
• Transfers luggage during room changes.
• Checks luggage in and out of luggage room.
• Loads luggage into cabs, limousines, busses, etc.
• Issues claim checks to guests for garage service.
• Escorts guests and carries luggage to garage ramp.
• Loads and unloads luggage for departures and arrivals, including for groups.
• Pages guests in lobby area.
• Escorts guests outside of the hotel upon check-out.
• Assists mail desk if needed to deliver guest mail and packages.
• Brings bags promptly to guests in the lobby when requested.
• Makes sure that all bags are properly tagged.
• Organizes stored luggage on shelves in the neatest possible manner.
• Makes sure that the luggage room is locked at all times.
• Counts luggage, prepares luggage slips, and logs for group check in and check out.
• Assists guests with information or directs them to appropriate department when necessary.
• Assign last bell / door attendant to complete room changes, as well as mail and message distribution as necessary.

Garage Related Tasks (15%)

This is not your typical career opportunity. This is the Hyatt Touch.