Banquet Manager

Organization- Thompson Savannah

Summary

The ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service. This role embodies the luxury lifestyle experience, has a passion for exceptional hotel service and, can express that belief in an atmosphere of spontaneity and authenticity. The Banquet Manager’s primary focus is to supervise the banquet captain and banquet team, run the shift ensuring all arrangements are made so as to provide the customer with a very high level of service and quality and to facilitate all customer requests in a timely and courteous manner.

Essential Duties/Tasks/Responsibilities

• Determine amount of future business and work load requirements with information gathered from Events/sales department
• Ability to assist the hotel in reaching top service scores on Meeting Planner and guest surveys.
• Ensure proper cleaning, breakdown and storage of all equipment after function is completed
• Responsible for the appropriate and timely set up of all functions, meetings, and food service while maintaining standards of food and beverage specifications.
• Responsible for ensuring coordination and execution of all events between Banquets/Event Services, Event Set Up, Culinary, Stewarding, Event Sales and Event Planning, and Beverage.
• Supervise, hire/terminate, empower, train, coach and motivate the events banquet and event setup team towards achieving exceptional guest service results and colleague engagement. Performing daily walk-throughs in all function space, storerooms, and outlets to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Responsible for maintaining a high energy, positive, professional appearance.
• Responsible for scheduling based on business needs, sharing schedule weekly on Thursdays by 12p, noon
• Facilitate Banquet EO Meetings and attend weekly meetings
• Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
• Support overall hotel and food and beverage operations as needed
• Responsible for developing innovative and creative décor for Banquet function space.
• Ability to develop ideas to enhance the banquet event experience at Thompson Savannah and implement ideas
• Perform other reasonable job duties as requested by leadership
  
  

Knowledge/ Skills

• Extremely well organized with the ability to multitask and possess strong time-management skills to prioritize to meet deadlines
• Able to apply solution-based thinking to effectively anticipate, prevent, identify, and solve problems, as necessary
• Clearly and effectively communicate both verbally and written with all levels of colleagues and guests in an attentive, friendly, courteous, and service oriented manner
• Read and interpret business records and hotel reports
• Use mathematical skills to interpret financial information and budgets
• Analyze and interpret policies established by administrators
• Make business decisions based on staffing reports, similar facts, and experience
• Deal with the general public, customers, guest and employees with tact and courtesy
• Plan and organize the work of others
• Change activity frequently and cope with interruptions.
• Perform other reasonable job duties as requested by leadership
  
  

Minimum Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Solid food and beverage knowledge
• Customer-service focused
• Strong communication, analytical, organizational and time management skills
• Full-time management position that requires full flexibility, including the ability to work weekends, holidays, and a varied schedule
• Previous experience as a Banquet Manager/Assistant Manager preferred
  
  

Work Environment/Conditions

• Enjoy and thrive in a high pressure, rewarding team environment
• Must be comfortable working in a shared space, with constant noise, without the use of a private office
• Must be able to cope with frequent changing priorities & deadlines with a high degree of optimism, professionalism, & collaboration
  
  

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 Ibs without assistance & objects weighing in excess of 50 Ibs with assistance