What are the responsibilities and job description for the SEASONAL POOL SERVER position at Thompson Houston?
Summary
Thompson Houston is now recruiting for Seasonal Pool Servers. Join our hotel team as we launch a new destination restaurant concept within Thompson Houston Hotel. This position is available to start immediately and will be a part of a new restaurant relaunch this summer. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation. Now Hiring All Restaurant Positions, Front and Back of House!
Thompson Pool servers are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive serving experience are all beneficial but not required. The Pool server's responsibility is to ensure exceptional dining experiences for guests. You will interact directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.
Duties & Functions
- Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
- Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
- Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
- Greet guests warmly, assist with seating, and provide menus, water, and drinks.
- Communicate specials, explain menu items and dietary considerations, and take accurate orders.
- Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
- Serve food and beverages promptly, maintaining proper presentation and timing.
- Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
- Handle guest concerns or complaints professionally, escalating to management as needed.
- Collaborate with team members to ensure smooth service, including assisting during busy periods.
- Process payments accurately and efficiently, presenting bills to guests.
- Perform opening and closing duties, including side work and station setup.
· Participate in training sessions, department meetings, and pre-shift meetings.
Qualifications
- Must be able to lift a minimum of 20lbs
- Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
- Previous experience in a restaurant or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Positive attitude, and enjoyment of the hospitality industry.
- Ability to work in a fast-paced environment while maintaining composure.
- Strong multitasking and time management abilities.
- Attention to detail, ensuring accurate order-taking and payment processing.
- Knowledge of food and beverage menus, including dietary restrictions and allergies.
- Basic math skills for handling payments and calculating tips.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physical stamina to stand, walk, and carry trays for extended periods.
This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
