Client Intake Coordinator / Office Support Specialist

Thompson Legal LLC is a rapidly growing law firm seeking a full-time Intake Coordinator/Office Support Specialist. This position offers potential for growth into administrative and managerial roles. At Thompson Legal, we help clients in employment, personal injury, and constitutional rights matters.

Job Summary
We are seeking a dedicated and detail-oriented Intake Coordinator and Office Support Specialist to join our team. This role is essential in providing exceptional support and service to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and a background in clerical or reception work.

What is the Client Intake Coordinator and Office Support Specialist?

On an average day, the Client Intake Coordinator and Office Support Specialist’s day will be filled with answering high volumes of phone calls, listening to potential clients' stories, and documenting their information accurately into our intake software.

Throughout the day, you’ll assist in directing calls, greeting visitors, and providing backup support to the receptionist as needed.

You’ll also monitor intake KPIs, run reports, and troubleshoot minor technical issues to keep operations running smoothly.

During an average week, you’ll meet with the firm owner to review data and key metrics, including both intake and non-intake KPIs across the firm.

You’ll track and analyze trends in areas such as call volumes, case progress, and firm-wide productivity to identify areas for improvement and ensure alignment with the firm's goals.

You’ll play a vital role in refining operational systems to enhance efficiency and client service.

Alongside this, you’ll handle moments of compassion, listening to potential clients during difficult times, and address occasional challenges from frustrated callers with professionalism.

Additionally, you’ll take on administrative tasks such as scheduling, preparing reports, and troubleshooting or improving office technologies to maintain a well-functioning office environment.

Why Apply?

Our team members are our most important asset in providing outstanding legal services. We prioritize the needs of our team members and are committed to fostering an environment where they feel valued and supported. At Thompson Legal, we:

• Treat employees with respect and recognize their contributions.
• Provide hands-on training to help team members grow their capabilities and knowledge.
• Encourage team members to ask questions, share their ideas, and teach others.

Simply stated, we are dedicated to fostering an environment where our team members are valued and feel a sense of belonging and growth.

About Us

At Thompson Legal LLC, our mission is simple: to provide clients with the best possible advice, experience, and service when they are faced with a legal issue. We eliminate the concerns many clients experience by offering cost-effective, personalized, and aggressive representation.

Qualifications

We are looking for a motivated and adaptable individual with the following qualifications:

• Outstanding Customer Service Skills - Ability to handle sensitive and challenging conversations with empathy and professionalism. Comfort with both emotional and hostile client interactions while maintaining composure and effectiveness.
• Technology Savvy- Willingness and ability to quickly learn and adapt to new technology. Aptitude for troubleshooting and resolving minor technical issues when systems aren’t performing correctly.
• Attention to Detail - Commitment to accuracy when managing data and preparing reports.
• Organization and Multitasking- Ability to manage high call volumes while maintaining focus and professionalism. Strong time management skills to balance daily tasks and long-term responsibilities.
• Self-Motivated and Independent- Proactive mindset to anticipate needs and communicate next steps to attorneys and staff.

Legal experience is not required, but a strong desire to learn and grow in a professional environment is essential.

Benefits

We value and invest in our team members, offering:

• Three weeks of PTO
• Six holidays
• Part-time work availability (with conditions)
• Competitive hourly pay of $15.00 - $18.00

To Apply

If you are looking for a rewarding opportunity to grow with a dynamic law firm, we want to hear from you! Please submit your resume and a brief cover letter detailing your qualifications and interest in the position.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $15 - $18