Field Service Coordinator

• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Technical English language skills required. Ability to write routine reports and effective correspondence.
• Able to communicate effectively with customers and employees of the organization.
• Able to calculate figures and amounts such as averages, percentages, shop math.
• Able to organize, pursue, and complete projects.
• Able to understand the basic dynamics of equipment operation and design.
• Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
• Functions effectively in a team-oriented, collaborative environment.

• Coordinates resources and personnel schedules.
• Maintains effective work, vacation and training schedules for assigned staff.
• Processes repair parts orders and parts returns.
• Open and perform maintenance on work orders and segments.
• Enter labor hours on to work orders and close work orders on a timely basis.
• Schedule service for customer equipment.
• Prepare and distribute reports for analysis to department manager.
• Use the Dealer's business system to extract customer and equipment history.
• Prepare written reports and recommendations as required.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Feb 21, 2025 09:45 PM