What are the responsibilities and job description for the AREA RESERVATIONS MANAGER position at Thompson Palm Springs?
Summary
Thompson Palm Springs is seeking a talented and experienced Area Reservations Manager to support our Palm Springs hotel & Thompson Seattle. This position can be located in Palm Springs, CA or in Seattle, WA.
The Area Reservations Manager is responsible for implementing revenue management system and standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. The Area Reservations Manager will support Thompson Palm Springs and Thompson Seattle and will report directly to the Area Director of Revenue. This position will oversee both hotel reservations department to maintain optimum levels of production resulting in optimum occupancy. Additional responsibilities may include, but are not limited to, overseeing the group sales and reservations process, monitoring and assessing all lost business reports, monitor and implement strategies for Internet distribution channels, and training and development of all reservation’s personnel.
This position will lead the reservation process as it impacts revenue success at the hotel. Responsibilities include monitoring/maintaining group reservations systems, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings.
Thompson is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Responsibilities include:
- Assist with the implementation of the hotel sales strategy and pricing recommendations across all channels Hyatt key revenue systems and market segments
- Assist with effectively managing and maintaining Hyatt revenue management systems including PRO, Reserve, Opera, RMT and Envision in accordance with Hyatt revenue management standards.
- Manage inventory issues and opportunities driven by demand an internal compression
- Monitor pickup of group blocks, inventory needs and cutoffs while managing group rooming list process and changes
- Setup and extend new rate codes in RMT (Rate Management Tool) including testing and deployment
- Set up Group and Transient booking codes/links
- Set-up and monitor all VIP reservations and arrivals including internal external requests
- Review reservations made daily for accuracy
- Attend required weekly meetings; present in meetings as needed on relevant topics
- Review travel agent commissions (Onyx/Navis/Expedia/Booking etc)
- Prepare and distribute daily pickup reports
- Manage parity scores utilizing Lighthouse and other corporate resources with the goal to maintain a 95-parity score
- Assist Area Director of revenue with weekly/monthly/quarterly/annual reports
- Publish weekly 14-day forecasts to assist operations team in planning & cost control
- Serve as liaison with Navis/Rezforce while managing Navis/Rezforce leads to insure revenue maximization.
Benefits available with this position include:
- Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
- 401k & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short term disability insurance
- New Child Leave & Adoption Assistance
- Compassionate Leave
- Paid Time Off
Additional perks include:
- Colleague Discounted Rates as of the 1st day of employment
- Complimentary Room Nights for full-time and part-time positions after 90 days of employment
- Flexible Spending Account
- Cellphone Reimbursement
- Employee Assistance Program
This is an exempt (salaried) role. The budgeted salary range for this position is $78,000 - $95,700 annually. This is the base salary Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on factors including experience and education.
Qualifications
- Minimum 2 years of experience in Front Office or Reservations preferred
- Experience with Hyatt systems preferred – Reserve, Opera, Colleague Advantage, PRO
- Thorough working knowledge of GDS, reservations software and booking systems
- A true desire to satisfy the needs of others in a fast paced, luxury environment.
- Excellent communication skills – both verbal and written
- Excellent organization and time management skills
- Must have knowledge and experience with Excel and Word
- Ability to work well with a team and independently
- Ability and flexibility to adapt and embrace change
- Committed to producing quality work.
- Potential travel on a quarterly basis to another hotel site
Salary : $78,000 - $95,700
