CSR - Customer Service Representative/Dispatcher

Thompson Plumbing Heating & Cooling is a leading service provider dedicated to offering top-notch plumbing, heating, and cooling solutions to our valued customers. With a strong commitment to excellence and customer satisfaction, we are a trusted name in our community, known for our professional expertise, prompt service, and courteous staff. Our team is comprised of highly skilled professionals who share a common goal: to solve our customers’ issues efficiently while delivering an exceptional service experience.

Position Overview:

We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. The ideal candidate will play a pivotal role in our operations, acting as the first point of contact for our clients and ensuring that their needs are addressed promptly and professionally. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer service.

Key Responsibilities:

Act as the primary point of contact for our customers, providing a warm, professional greeting, and efficiently addressing their needs and concerns.

Schedule and dispatch service technicians to customer locations, ensuring optimal routing and timing for service calls.

Coordinate closely with technicians in the field to keep them informed of job details, changes in scheduling, and any customer-specific requirements.

Maintain detailed and accurate records of customer interactions, service requests, and dispatch activities in our database.

Provide timely updates to customers regarding the status of their service request, including estimated arrival times and any changes to the schedule.

Work collaboratively with the service team to resolve any issues that arise during service calls, ensuring customer satisfaction.

Assist in managing the on-call schedule for emergency services, ensuring that customers have access to our services when needed most.

Participate in training and development opportunities to stay up-to-date with industry trends, new technologies, and best practices in customer service.

Qualifications:

High school diploma or equivalent; further education or training in customer service or related field is a plus.

Previous experience in a customer service or dispatcher role, preferably in a plumbing, heating, or cooling service environment.

Excellent communication and interpersonal skills, with the ability to interact positively with customers and team members.

Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Familiarity with scheduling software or dispatch systems is preferred.

A commitment to upholding the company’s values and culture of providing exceptional service and building lasting relationships with our customers.

What We Offer:

Competitive salary and benefits package.

A supportive team environment and opportunities for career advancement.

The chance to be a part of a reputable company known for its quality services and customer care.

If you are a customer service superstar with a passion for helping others and a desire to be part of a dynamic team, we would love to hear from you.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)

Ability to Commute:

• Washington, UT 84780 (Required)

Ability to Relocate:

• Washington, UT 84780: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25