RECEPTIONIST

Summary: The primary function of this position is to manage incoming phone calls and properly route them to the appropriate recipient.  This position also produces administrative support for the Accounting Department.   Use of a computer and various computer programs is required.  

Primary Duties and Responsibilities:  

• Answer incoming telephone calls, identify the primary reason for the call and route the call to the appropriate person or department. 
• Greet and screen visitors.
• File, scan and save documents as directed. 
• Mail / Email invoices, statements and other requested information. 
• Answer general questions regarding accounting activity. 
• Assist with the gathering of accounting type information.
• Assist with the processing of payments received and sent. 
• Assist with the preparation of various reports and information management. 
• Maintain a written log of all verbal and written correspondence with customers, vendors and other parties contacted when answering questions about account activity.
• Work produced must be accurate and complete
• Must be able to set priorities and work under minimal supervision. 
• Must be able to work with a variety of people in a time critical atmosphere, demonstrating tact and professionalism at all times.

QUALIFICATIONS:

• Effective verbal and written communication.  
• Basic math, spelling & grammar skills.
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Detail oriented and accuracy a must.
• Must be personable and helpful.
• Computer literate, including use of Word, Excel and Outlook.
• One year prior experience in a receptionist, office or service type environment.  
• High School Diploma or GED
• Associate degree preferred 
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, decimals, margins of profit, and percentages. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Requires the ability to effectively work within a team environment and resolve all daily issues associated with the Accounting Department. Must be able to sort and alphabetize correctly data compilations and documents for filing. Must be able to read and understand the Thompson Pump & Manufacturing Co., Inc. Employee Handbook, safety plans/programs, safety training materials and SDS sheets. 

EQUAL OPPORTUNITY EMPLOYER