What are the responsibilities and job description for the Branch Manager position at Thompson Rents?
The Cat Rental Store Branch Manager I is responsible for all branch operations including equipment rental, sales, and service as well as parts sales. The Branch Manager is the team leader for the entire branch and is responsible for ensuring that customer needs are met at the highest level. The person in this role will support all personnel and build a culture of teamwork throughout the Company. Knowledge of the construction industry and the phases of construction are essential for this position. The ability to manage multiple priorities is vital. The Branch Manager will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Create an environment that promotes teamwork
- Develop and meet annual business plan target for rental, sales, parts and service
- Promote Thompson Tractor Company products and services
- Hire, coach, and direct all branch employees
- Negotiate mutually agreeable settlements on customer complaints
- Establish and maintain personal working relationships with customers
- Develop and recommend incentive programs to enhance results
- Assist in collection of past due invoices
- Maintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
- Effectively handle customer objections and concerns
- Other duties as assigned by Supervisor
Experience
Required- Previous experience and a working knowledge of the rental and construction industry and equipment are preferred. Experience using personal computers and basic typing skills are required.
Education
Required- High School or Equivalent or better
- Bachelors or better
Skills
Required- Sense of Urgency
- Relationship Building
- Team Building
- Leadership
- Customer Service
- Written Communication
- Verbal Communication
- Microsoft Office
- Computer
Behaviors
Required- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
