What are the responsibilities and job description for the Rental Coordinator - Rental Store position at Thompson Rents?
The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Receives incoming calls and records detailed customer information
- Organizes workspace for easy access to product information and rental rates
- Completes rental reservations and rental contracts
- Documents all missed rental opportunities
- Arranges store to promote sales of merchandise
- Closes rental contracts and created invoices daily
- Works with equipment sales representatives to ensure customer satisfaction
- Follows up on overdue rentals and past due invoices
- Understands common equipment failure causes and resolves problems
- Negotiate mutually agreeable settlements on customer complaints
- Other duties as assigned by supervisor
Experience
Required- Experience using personal computers and basic typing skills are required.
Education
Required- High School or Equivalent or better
Skills
Required- Sense of Urgency
- Mechanical
- Problem Solving
- Microsoft Office
- Written Communication
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
