What are the responsibilities and job description for the ASSISTANT EXECUTIVE HOUSEKEEPER position at Thompson Savannah?
Summary
We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.
- Support the Director of Housekeeping in managing the operations of the Housekeeping and Laundry department, ensuring the implementation and execution of KQA and BSA standards.
- Provide hands- on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Housekeeping and Laundry department.
- Plans work schedules to ensure adequate service.
- Inspects and evaluates physical condition of all areas of the hotel. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
- Periodically inventories supply and equipment.
- Routinely inspect rooms daily.
- Investigates new and improved cleaning instruments and methods.
- Supports and supervisors and effective inspection program for all guestrooms and public space.
- Assist the Director of Housekeeping in the financial aspects of managing the monthly budget.
- Conduct monthly meetings with subordinates to proactively solve problems, respond to questions and create a positive productive work environment
- Train, mentor, and develop colleague to the standards of a world class property and intuitive service experience. Assist in developing leaders and bench strength through the implementation of the Job Coach program
- Have a thorough knowledge of product, including room types, amenities, services and brand standards
- All other duties as assigned by leadership
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 2-3 years of progressive hotel Rooms Management experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
