What are the responsibilities and job description for the Banquet Manager position at Thompson Savannah?
The ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service. This role embodies the luxury lifestyle experience, has a passion for exceptional hotel service and, can express that belief in an atmosphere of spontaneity and authenticity. The Banquet Manager's primary focus is to supervise the banquet captain and banquet team, run the shift ensuring all arrangements are made so as to provide the customer with a very high level of service and quality and to facilitate all customer requests in a timely and courteous manner.
Essential Duties / Tasks / Responsibilities
- Determine amount of future business and work load requirements with information gathered from Events / sales department
- Ability to assist the hotel in reaching top service scores on Meeting Planner and guest surveys.
- Ensure proper cleaning, breakdown and storage of all equipment after function is completed
- Responsible for the appropriate and timely set up of all functions, meetings, and food service while maintaining standards of food and beverage specifications.
- Responsible for ensuring coordination and execution of all events between Banquets / Event Services, Event Set Up, Culinary, Stewarding, Event Sales and Event Planning, and Beverage.
- Supervise, hire / terminate, empower, train, coach and motivate the events banquet and event setup team towards achieving exceptional guest service results and colleague engagement. Performing daily walk-throughs in all function space, storerooms, and outlets to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Responsible for maintaining a high energy, positive, professional appearance.
- Responsible for scheduling based on business needs, sharing schedule weekly on Thursdays by 12p, noon
- Facilitate Banquet EO Meetings and attend weekly meetings
- Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
- Support overall hotel and food and beverage operations as needed
- Responsible for developing innovative and creative dcor for Banquet function space.
- Ability to develop ideas to enhance the banquet event experience at Thompson Savannah and implement ideas
- Perform other reasonable job duties as requested by leadership
Knowledge / Skills
Minimum Qualifications
Work Environment / Conditions
Physical Demands
