What are the responsibilities and job description for the AREA RESERVATIONS MANAGER position at Thompson Seattle?
Summary
At Thompson, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Reservations Manager is responsible for implementing revenue management system and standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. The Reservations Manager will oversee the hotel reservations department to maintain optimum levels of production resulting in optimum occupancy. Additional responsibilities may include, but are not limited to, overseeing the group sales and reservations process, monitoring and assessing all lost business reports, monitor and implement strategies for Internet distribution channels, and training and development of all reservations personnel.
This position will lead the reservation process as it impacts revenue success at the hotel. Responsibilities include; monitoring/maintaining group reservations systems, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings. This position will support Thompson Palm Springs and Thompson Seattle reporting directly to the Area Director of Revenue Strategy. This is a great opportunity for the ideal candidate to grow into a Revenue Manager position.
Thompson is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Responsibilities include:
- Assist with the implementation of the hotel sales strategy and pricing recommendations across all channels Hyatt key revenue systems and market segments
- Assist with effectively managing and maintaining Hyatt revenue management systems including PRO, Reserve, Opera, RMT and Envision in accordance with Hyatt revenue management standards.
- Manage inventory issues and opportunities driven by demand an internal compression
- Monitor pickup of group blocks, inventory needs and cutoffs while managing group rooming list process and changes
- Setup and extend new rate codes in RMT (Rate Management Tool) including testing and deployment
- Set up Group and Transient booking codes/links
- Set-up and monitor all VIP reservations and arrivals including internal external requests
- Review reservations made daily for accuracy
- Attend required weekly meetings; present in meetings as needed on relevant topics
- Review travel agent commissions (Onyx/Navis/Expedia/Booking etc)
- Prepare and distribute daily pickup reports
- Manage parity scores utilizing Lighthouse and other corporate resources with the goal to maintain a 95-parity score
- Assist Director of revenue with weekly/monthly/quarterly/annual reports
- Publish weekly 14-day forecasts to assist operations team in planning & cost control
- Serve as liaison with Navis/Rezforce while managing Navis/Rezforce leads to insure revenue maximization.
Qualifications
- Minimum 2 years of experience in Front Office or Reservations preferred
- Experience with Hyatt systems preferred – Reserve, Opera, Colleague Advantage, PRO
- Thorough working knowledge of GDS, reservations software and booking systems
- A true desire to satisfy the needs of others in a fast paced, luxury environment.
- Excellent communication skills – both verbal and written
- Excellent organization and time management skills
- Must have knowledge and experience with Excel and Word
- Ability to work well with a team and independently
- Ability and flexibility to adapt and embrace change
- Committed to producing quality work.
- Potential travel on a quarterly basis
Benefits available with this position include:
- Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
- 401k & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short term disability insurance
- New Child Leave & Adoption Assistance
- Compassionate Leave
- Paid Time Off:
- Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
- Hire Date Through Four Years – 10 Days or 80 hours
- Five to Nine Years – 15 Days or 120 hours
- 10 years or greater – 20 Days or 160 hours
- Sick Leave:
- Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
- Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
- Holiday Pay:
- Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
- Colleague Discounted Rates as of the 1st day of employment
- Complimentary Room Nights for full-time and part-time positions after 90 days of employment
- Flexible Spending Account
- Subsidized ORCA Pass or free parking
- Tuition Reimbursement of $1,000.00 per calendar year
- Cellphone Reimbursement
- Complimentary Dry Cleaning
- Employee Assistance Program
- Relocation Assistance
Additional perks may include:
Wage Information: Pay ranges are listed on each job posting individually.
Salaried managers: The starting salary for this position is $78,000.00, which is applicable for the first year of employment. The entire range for the position is $77,968.80 to $95,700.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, education and place of residence in the event the candidate will be working remotely.
Salary : $1,000
