What are the responsibilities and job description for the Service Manager position at Thompson Solutions Group?
Are you a skilled leader with a passion for delivering exceptional electrical services? Join our team as a Service Manager and play a key role in driving our residential, industrial, and commercial service operations to exceed customer expectations.
About the Role
As the Service Manager, you will lead and inspire our service team, ensuring top-notch performance, safety, and customer satisfaction. Collaborating with various departments, you’ll manage multiple projects, develop new revenue opportunities, and strengthen relationships with clients and team members alike.
Key Responsibilities
- Team Leadership: Cultivate a culture of teamwork within the service team and across departments. Handle hiring, training, coaching, and performance evaluations.
- Project Management: Oversee multiple projects, ensuring they meet financial goals, timelines, and quality standards.
- Customer Relationships: Build and maintain strong connections with customers, delivering tailored electrical services and solutions.
- Sales & Growth: Drive profitability by recommending and selling electrical modifications, repairs, and replacement services.
- Operational Excellence: Manage scheduling, safety, permits, and quality control for service projects.
- Financial Oversight: Prepare project budgets, review quotes, and ensure timely billing collections in coordination with the credit manager.
What We’re Looking For
- Proven success in selling and managing electrical service projects (non-residential) from start to finish.
- Strong interpersonal skills with a professional, positive attitude and the ability to work collaboratively with diverse teams and customers.
- Financial acumen, including proposal preparation and budget management.
- Exceptional organizational and planning skills.
- Proficiency in MS Office and the ability to learn construction-related software.
- A valid driver’s license with a clean driving record.
Why Join Us?
We value teamwork, innovation, and dedication to customer satisfaction. As a Service Manager, you’ll have the opportunity to lead a dynamic team, grow the electrical service business, and make a tangible impact on our organization’s success.
