What are the responsibilities and job description for the Community Manager position at Thompson Thrift?
Are you ready to lead a dynamic team and make a lasting impact on the residents and communities you serve? Thompson Thrift is seeking an experienced and driven Community Manager to oversee the daily operations of one of our premier multifamily properties.
Why Thompson Thrift?
At Thompson Thrift, we don't just manage properties; we create thriving communities where people love to live. Our core values focus on positively impacting both our team members and residents. Through initiatives like TT Serve, we prioritize community outreach and personal development. We also ensure work-life balance with our Family Impact Program, offering flexible work options, concierge medical services, and financial planning to support your well-being.
Your Role as a Community Manager:
As a Community Manager, you will lead the charge in ensuring our property runs efficiently while providing exceptional service to residents. You’ll oversee all operational aspects, manage your team, and ensure financial performance meets goals, all while fostering a sense of community among residents.
What You’ll Do:
- Leadership & Team Management: Lead and develop your on-site team, ensuring they align with company goals and deliver excellent customer service.
- Resident Satisfaction: Build strong relationships with residents, addressing concerns, fostering community engagement, and maintaining high resident retention rates.
- Financial Performance: Oversee budget management, rent collections, and expense control to meet or exceed financial goals and ensure maximum occupancy.
- Property Maintenance: Coordinate with maintenance teams to ensure the property remains in top condition, addressing any issues promptly.
- Compliance & Reporting: Ensure the property adheres to all legal requirements and company policies, preparing reports and updates for upper management.
- Marketing & Leasing: Develop and implement marketing strategies to ensure full occupancy, working closely with leasing teams to drive success.
Our Ideal Candidate:
- 4 years of progressive experience in a similar multifamily product, with a minimum of 3 years’ experience as a Community Manager in multifamily.
- High school diploma or GED equivalent required; Associates degree or equivalent level of education and experience; bachelor’s degree preferred.
- Must have a valid driver’s license.
- Experience with Class A or luxury lease-up properties preferred.
- CAM designation is a plus.
- Must be familiar with Microsoft Office Suite; proficiency in Yardi software preferred.
- Flexibility to work evenings, weekends, and be on-call as needed.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and organizational skills.
- Solid understanding of budgeting, financial reporting, and market trends.
- Passion for creating thriving communities.
