What are the responsibilities and job description for the Parts Manager position at Thompson Tractor Company, Inc.?
The Parts Manager is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company.
- Coach and direct Parts Department employees
- Monitor, improve, and maintain employee performance
- Assign jobs to counter and shipping personnel as needed
- Effectively handle customer objections and concerns
- Maintain proper dialog with customer and inform customer of any potential problems or delays
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtime by offering multiple options
- Effectively communicate with company personnel
- Manage and maintain inventory
- Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds
- Ensure parts personnel understand and are on track with their projected career path and training requirements
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