What are the responsibilities and job description for the Product Support Sales Rep - Earthmoving position at Thompson Tractor Company, Inc.?
The Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Maximize parts and service sales in assigned territory
- Assists with the sale of new equipment
- Sell Customer Value Agreements and various maintenance programs
- Maintain accurate customer data records
- Assist in collection of past due invoices
- Monitor and report product performance and competitive activity
- Provide liaison support between customer, TTCo, and our vendors
- Establish and maintain personal working relationships with customers
- Follow up on past repairs to ensure customer satisfaction
- Inform customers on status of repairs
- Negotiate mutually agreeable settlements on customer complaints
- Record opportunities, manage leads, and log all calls based on PAR assignments into CRM
