What are the responsibilities and job description for the Product Support Sales Representative - Truck Engine position at Thompson Tractor Company, Inc.?
Position Summary
The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory. The position requires direct sales calls to prospective customers in the heavy-duty truck market. The PSSR - TE will work closely with other Truck PSSR’s to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need. The primary focus of this position is to grow total truck service sales. This person must have a strong working knowledge of Class 8 truck and trailer/OEM equipment paired with a strong work ethic. This position is a direct support role focusing on the sale of service repairs.
Essential Responsibilities & Expectations
- Maximize service sales in assigned territory
- Coordinate service customers to TTCO service shops
- Assist other PSSR’s in the selling of service sales
- Develop and sell Customer Support Agreements and maintenance programs
- Maintain accurate customer data records
- Assist in collection of past due invoices
- Monitor and report product performance and competitive activity
- Provide liaison support between customer, TTCO, and our vendors
- Establish and maintain personal working relationships with customers
- Follow up on past repairs to ensure customer satisfaction
- Inform customers on status of repairs
- Negotiate mutually agreeable settlements on customer complaints
