What are the responsibilities and job description for the PSSR Trainee position at Thompson Tractor Company, Inc.?
The Sales Trainee is an entry level position responsible for completing a rigorous training program in preparation for assuming an earthmoving product support sales territory. Sales Trainees must be able to perform independently under close supervision. Extensive on the job training, classroom instruction, and e- learning must be successfully completed to remain in the Sales Training Program. The Sales Trainee will demonstrate initiative, sense of urgency, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Sales Trainee must be willing to relocate anywhere in the Thompson Tractor territory when a position becomes available. A valid driver’s license is a requirement for this position.
- Complete all assigned Caterpillar Training, web-based or in-person
- Attend assigned instructor led Service Training courses
- Work in various service departments including the shop and field service
- Work on the parts counter and in the warehouse
- Develop a complete knowledge of the Caterpillar products
- Assist in collection of past due invoices
- Monitor and report product performance and competitive activity
- Provide liaison support between customer, TTCO, and our vendors
- Establish and maintain personal working relationships with coworkers
- Negotiate mutually agreeable settlements on customer complaints
- Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve
