What are the responsibilities and job description for the Shop Clerk position at Thompson Tractor Company, Inc.?
The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.
- Handle incoming phone calls to the branch
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Open and properly segment work orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain purchase orders from customers as required
- Generate purchase orders for the service department
- Produce reports for Service Management as required
- Other duties assigned by Service Management
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