What are the responsibilities and job description for the Supervisor - EPG Gulf West (Mobile and Pensacola) position at Thompson Tractor Company, Inc.?
The Power Systems Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 Marine, EPG, and Truck technicians, while ensuring that customer needs are met at the highest level. This Supervisor position will be responsible for managing all Power Systems technicians. This position is a dynamic position and will require someone who is knowledgeable and or willing to learn about the Marine, EPG, and Truck Service business. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening, and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities and Expectations
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance.
- Ensure proper planning of jobs, quoting, parts availability, and manpower.
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
- Minimize customer downtime with accurate and efficient job planning and repairs.
- Effectively communicate with company personnel
