What are the responsibilities and job description for the Rental Coordinator - Lift Truck Division position at Thompson Tractor Company - Lift Truck Division?
The Rental Coordinator is responsible for coordinating material handling equipment rentals in assigned areas working directly with customers, prospects, and Sales Representatives. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Track machine, battery, and attachment inventory
- Schedule machine inspection and preparation prior to delivery and upon return of equipment from customer rental with the Service Department
- Communicate rates, availability, and terms of machine rentals with customers and sales representatives
- Obtain credit approval from Credit Department prior to any rental and prior to any machine leaving our facilities
- Ensure all documents are filled out properly and signed by the customer
- Set up agreements and update computer system as required
- Send completed paperwork to the accounting department in a timely manner
- Arrange inbound and outbound machine hauling
- Monitor equipment repair, maintenance, and abuse expenses
- Ensure billing and credits are completed promptly and correctly
- Negotiate mutually agreeable settlements on customer complaints
- Other duties as assigned by Supervisor
Experience
Required- Previous experience and a working knowledge of the material industry and equipment is preferred. Experience using personal computers and basic typing skills are required.
Education
Required- High School or Equivalent or better
- Bachelors or better
Skills
Required- Organizational
- Time Management
- Written Communication
- Verbal Communication
- Results Oriented
- Sense of Urgency
- Customer Service
- Listening
- Microsoft Office
- Computer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)