What are the responsibilities and job description for the Second Shift Service Advisor position at Thompson Truck & Trailer?
Second Shift Service Advisor
Thompson Truck & Trailer is looking for an experienced Service Advisor to join our team. Our current need is from 3PM-Midnight. We are looking for a motivated individual who is focused on customer and employee satisfaction and driving revenue growth. As the liaison between our service department and our customers, strong communication skills and customer service experience are crucial. You'll be counted on to manage customer's expectations with realistic timelines and deliverables; a positive customer experience is our number one priority.
Schedule would be 3:00PM-Midnight M-F, with occasional Saturdays.
Primary Responsibilities
- Manage the customer-facing communications between the service department and customers to provide a superior customer experience and efficient operational results.
- Greet walk-in customer and phone call inquiries to determine their service needs and provide an initial determination of how we can assist and estimated timeline.
- Prepare estimate for customers by outlining work to be performed and receive customer approval.
- Continuously communicate with customers on service progress including completion time, unforeseen repairs, recommended repairs and changes to estimates to keep them informed and educated.
- Coordinate warranty opportunities according to dealership standards, facilitating communication between the technicians and customers.
- Invoice completed work to include parts, service hours, repair explanation, and warranty adjustments and provide to customer to collect payment.
- Exhibit discretion in solving customer dissatisfaction or escalating to management as needed.
Requirements:
- Organizational skills and ability to multi-task in a fast-paced environment
- Strong interpersonal skills and the ability to adapt quickly to changing priorities.
- Experience in the automotive or heavy duty truck industry is preferred but not required.
- High school diploma or GED
Why Join Us?
- Paid holidays and PTO accrual starts on day one.
- Local, family-owned company with family values in everything we do.
- Comprehensive health, dental, vision, and disability insurance available the first of the month after 30 days of employment. Company paid life insurance.
- 401(k) with employer match.
Visit our website at: https://www.thompsontruck.com/ Visit us on Facebook at: https://www.facebook.com/pg/ThompsonTruckandTrailer/posts/
Thompson Truck and Trailer is proud to be an EEO employer. We do not discriminate based upon race, religion, color, sex, age, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities at our company
Job Experience
Industry background and knowledge will help get you up to speed faster, but are not required for this role. The most important trait is customer service skills and an eagerness to learn.
Job Experience
Industry background and knowledge will help get you up to speed faster, but are not required for this role. The most important trait is customer service skills and an eagerness to learn.
