What are the responsibilities and job description for the Housekeeping Supervisor position at Thomson Health and Rehabilitation?
Housekeeping Supervisor
A Housekeeping Supervisor oversees the daily operations of a housekeeping department, ensuring cleanliness standards are met, managing staff, and maintaining inventory, while also addressing guest requests and complaints.
Here's a more detailed breakdown of a typical housekeeping supervisor's job description:
Key Responsibilities:
- Supervision and Management:
- Assign tasks to housekeeping staff and ensure timely completion.
- Train and mentor new employees on proper cleaning techniques and safety protocols.
- Assign tasks to housekeeping staff and ensure timely completion.
- Monitor staff performance and provide feedback and coaching.
- Handle employee issues and address performance concerns.
- Create and manage staff schedules to ensure adequate coverage.
- Coordinate with other departments for guest services and to address issues.
Cleanliness and Standards:
Inspect rooms, common areas, and facilities to ensure cleanliness standards are met.
Develop and implement cleaning schedules and procedures.
Ensure compliance with safety and hygiene standards.
Inventory and Supplies:
Monitor and maintain inventory of cleaning supplies, linens, and room essentials.
Order and replenish supplies as needed.
Guest Relations:
Respond to guest requests and complaints in a timely and professional manner.
Address any issues or concerns related to housekeeping services.
Other Duties:
Assist with housekeeping duties during peak periods or as needed.
Prepare reports and maintain records as required.
Stay updated on industry trends and best practices.
Skills and Qualifications:
Experience in housekeeping or hospitality management.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills.
Knowledge of cleaning products, techniques, and safety protocols.
Ability to manage time effectively and prioritize tasks.
Problem-solving skills and the ability to handle stressful situations.
