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Become a Senior Solutions Architect - Customer Service at Southern California Edison (SCE) and build a better tomorrow.
Key Focus of Role
- Define Solution Architecture : In SCE’s Customer Service areas covering use cases around SCE.com, Billing, Metering, Credit and collections, marketing, Customer Call Center, Customer Programs and Services.
- Innovate : Create architecture vision using modern technologies like AI / ML, Robotics, Analytics, Cloud and Distributed Architecture for the use cases.
- Conduct Industry Analysis : Understand the industry trends and mature the business capability model based for the OU based on the solutions and features implemented.
- Partner with business : Understand their vision, ambition and KPIs and translate it into narratives, business and technology roadmaps.
As a Senior Solutions Architect - Customer Service , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
Defines architecture blueprint for end-to-end systems including integration of applications systems, platforms and technical infrastructure at the portfolio and solutions architecture levels.Carries out the intake scoping of solution concepts and initial cost estimation system architecture definition at the logical level.Proactively seeks solutions and deploys recommendations to resolve architectural problems related to any IT domain, including Business, Apps, Data, Security, Server, Networks or Storage.Aligns with Business and Systems Analysts to understand the business requirements and create the corresponding blueprint for implementing various technology components of a new system.Leads to the solution strategy and architecture including identification of core components necessary to meet functional requirements and desired systems characteristics.Ties architectural vision together across portfolios and major business initiatives programs.Manages the design and documentation of solutions within standards defined by the enterprise architecture team.Coordinates closely with solution engineering development teams and vendors to ensure that a coherent and consistent approach to implementation of the specified solution architecture is achieved.Analyzes the technology domains and develops market assessments and roadmaps to inform and evolve strategic execution.Ensures all solutions adhere to enterprise IT principles and utility industry standards and regulations.A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.Minimum Qualifications
Ten or more years of designing and developing IT architecture.Preferred Qualifications
Bachelor’s Degree or higher in Business, Computing Information Systems, Computer Science, or relevant technical major.Seven or more years of experience leading projects or key business initiatives.Seven or more years of IT portfolio and customer relationship management experience.Three or more years of experience designing and creating solutions using SAP ISU, Salesforce Marketing, Meter Data Management, and Call Center Technologies (IVA / IVR).Three or more years of experience in designing and creating solutions using Cloud technologies, not limited to Azure, Google Cloud, Microservices, Serverless Functions etc.Experience and working knowledge of TOGAF or other Enterprise Architecture Standards or Frameworks.Experience with Electric Utility business processes, with emphasis on Customer Service, Engineering, Generation, and Grid Operations.Additional Information
This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.The primary work location for this position is Rosemead, CA. However, the successful candidate may also be asked to work for an extended amount of time at other SCE facilities.This position has been identified as a NERC / CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.Relocation does not apply to this position.About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
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