What are the responsibilities and job description for the Tax Support Representative position at thomsonreuters?
Description:
Tax Support Representative, US Tax Support
Do you thrive in a fast-paced environment where helping the customer is your top priority? Are you a smart, upbeat person who loves to figure out computer problems? We are looking for a motivated Tax Support Representative to join our Customer Success team. Your knowledge and experience as a Tax Support Representative will make a difference to accounting professionals across the country. Our representatives are fully responsible for handling phone based and customer facing responsibilities. Phone based duties will primarily entail incoming/ outgoing calls and various call campaigns.
About the Role
In this opportunity as a Tax Support Representative, you will:
- Provide timely support across a wide range of tax products, as needed, to include inbound phone calls, emails, chat and web submission
- Deliver high quality customer experience on a consistent basis, advocating for the customers
- Efficiently utilize internal resources and execute good time management
- Ensure adherence to departmental processes and procedures
- Assist and collaborate with other internal teams, as needed
- Participate in training projects and deliver on-demand coaching
About You
You're a fit for the role of Tax Support Representative if your background includes:
- Bachelor's degree in accounting, Finance OR CPA license preferred but not required
- Previous experience in US Federal and/or State Tax preparation
- Previous experience with Thomson Reuters tax products, specifically: OneSource Income Tax and/or GoSystems
- Have experience in a customer care support role (tax, technical support or IT Help Desk knowledge is a plus)
- Demonstrate critical thinking and strong customer service skills
- Are available to work varying shifts and/or overtime, as needed
- Demonstrate a high work ethic and ability to be timely, efficient, and reliable
- Demonstrate a customer focus and growth mindset, as well as embrace change
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The pay rate that the employer in good faith reasonably expects to pay for this position is $30-$35/hr USD
Our optional benefits include medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $30 - $35
