UX Researcher - Sr

Sr. User Experience Researcher

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

About the UX Team

The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that ?Our Job #1 is improving the customer experience and our Job #2 is innovation.? The UX Research team is leading the way to help our company achieve this mission.

Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users' needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About the Role

As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers.

Responsibilities

In this role as Sr. User Experience Researcher, you will

• Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process
• Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
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• Lead discovery research activities to inform UX design decisions.
• Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
• Develop user journeys and personas.
• Synthesize quantitative data with qualitative data to help drive product and design decisions.
• Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
• Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
• Take ownership for self-development, stay current with research techniques and tools in the field of UX.
• Be a self-starter. Take initiatives and drive projects from beginning to end
• Mentor and assist UX Researchers as needed.

About You

You are a fit for the role of Sr. User Experience Researcher, if you have:

• Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent
• 5 years of UX research experience or 8 years of experience in lieu of degree.
• Experience in UX research on B2B SaaS solutions.
• Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
• Experience conducting qualitative and quantitative research throughout an Agile development process.
• Experience with using data analytics to identify UX research course of action a plus.
• Strong analytical and problem-solving skills.
• Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
• A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
• Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay range that the employer in good faith reasonably expects to pay for this position is $40-42\hr USD.

Our opt-in benefits can include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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