What are the responsibilities and job description for the ECOMMERCE COMPLIANCE SPECIALIST position at Thorne Research Inc?
At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions.
POSITION SUMMARY: The eCommerce Compliance Specialist assists in preserving the value of the Thorne brand and protecting our legal interests by monitoring and reviewing compliance matters across all channels where Thorne products are sold. The position plays a key role in protecting and growing brand value by a) ensuring that customers, resellers, and distributors comply with Thorne’s terms and conditions of sale, and policies; b) removing unauthorized sellers; c) eliminating product diversion; and d) maintaining accurate records of violations, enforcement actions and upkeeping Thorne’s do-not-sell list. The eCommerce Compliance Specialist actively engages with a cross-functional teams which includes sales, marketing, customer service, operations, and shipping. This role will also include working with third-party online brand protection partners
RESPONSIBILITIES – Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.
- Assist in the surveillance of various e-commerce platforms to ensure reseller compliance with Thorne’s policies.
- Remove unauthorized sellers on ecommerce third party websites and violative websites.
- Monitor and coordinate efforts to ensure that distributors and authorized resellers successfully achieve MAP compliance in markets where such practice is allowed.
- Investigate and stop schemes that divert products to unauthorized channels in both domestic and international markets.
- Conduct product quality control audits for Thorne online resellers.
- Actively monitor the internet for noncompliant practices, quality control issues, outdated images, and pricing violations on websites or online marketplace platforms.
- Conduct in-depth vetting of new Thorne applicants as requested.
- Maintain accurate records of marketplace activities, tracking and reporting violations with precision.
- Assist in conducting product counterfeit investigations and establishing authenticity and chain-of-custody documentation.
- Assist in special web-related responsibilities and assigned tasks as assigned by the eCommerce Compliance Supervisor or the Deputy General Counsel.
What you Need:
EXPERIENCE / COMPETENCIES / PROFICIENCIES – Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies are essential duties of the job:
• Experience and/or Education: Bachelor’s degree required or a minimum of 5 years’ experience, with a demonstrated track record of success as a compliance specialist, brand protection specialist, ecommerce analyst or similar role.
• Comprehensive understanding of the ecommerce channel and online selling platforms and social media apps relating to health products, dietary supplements, and natural products.
What We Offer:
At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
- A safe and clean work environment
A little bit more about us.
Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is the only supplement manufacturer that collaborates with Mayo Clinic on health and wellness research and content and is trusted by 47,000 health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com
THORNE IS AN EQUAL OPPORTUNITY EMPLOYER
